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POPIA Notice

PROTECTION OF PERSONAL INFORMATION NOTICE AND CONSENT TO PROCESS PERSONAL INFORMATION

(“POPI Notice”)

1. INTRODUCTION

We care about privacy issues and want you to be familiar with how we collect, disclose, and otherwise use (“Process”) information about you. This Protection of Personal Information (POPI) Notice forms part of the Shade Group (Pty) Ltd trading as Cloud Quote Africa (“Cloud Quote”) terms and conditions. It seeks to explain how Cloud Quote may Process your Personal Information (“PI”). If you do not agree with any term/s of this POPI Notice, you must cease your access of our website, social media pages and software application immediately.

 

2. COLLECTION

We may collect PI directly from you, and where lawful and reasonable, we may collect PI about you from third parties and publicly available sources.

 

We may collect your PI through our website, social media pages we control (“Social Media Pages”), and software applications we make available for use on or through computers and mobile devices (“Apps”), and through any of our offline activities, such as when you provide your PI on the phone or in person (“Offline Activities”) (collectively, including the website, Apps, software, Social Media Pages, and Offline Activities (“Services”)).

 

WHAT INFORMATION IS COLLECTED AND HOW IT IS COLLECTED?

  1. We may collect “Personal Information” (information that identifies you or relates to you as an identifiable person) about you such as your:

    • Name

    • Postal address (including billing, shipping and service delivery address)

    • E-mail address

    • Credit and debit card numbers and details

    • Financial information in certain circumstances

    • Social media account information

    • Driver’s license, Identity Document, or Passport

    • Geolocation information

    • Communication, product, service or other preferences

    • Your opinions, comments, suggestions, inquiries and other communications you provide to us

    • Demographic information

    • Audio/visual recordings such as when you call or attend on our offices

    • Internet Click Activity on our website

    • Internet Protocol (“IP”) address or Device ID

    • Subscriber Account details, including username, password and transaction information.

  2. We may collect information from you when you interact with us such as when you:

    • Register for, subscribe to, use, or make a payment for a product or service

    • Contact us with a query or request

    • Use our products or Services

    • Provide feedback or participate in a survey

    • “Like”, “Follow” or otherwise connect with or post on our Social Media pages

    • Provide goods or services to us (e.g. As a vendor or contractor)

       

  3. Other information we may collect about you:

    • We may receive your PI from other sources, such as public databases, joint marketing partners, data firms, social media platforms, from people with whom you are friends or otherwise connected on social media platforms, as well as other third parties.

       

    • We may collect certain data when you submit a support request, including information about your hardware, software and other information related to your support requirement. We will use this support data to resolve your support incidents / queries and for training and product development purposes.

    • Location data may be collected, but only with consent. We will only share his information with our mapping provider for the purpose of mapping customer locations.

    • When you use or access our Services from a device, we may collect information such as your unique device ID and your location, date and time of usage. If you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number, as well as any other Personal Information specified by the App in its terms or notices.

    • We use Google Analytics to help us get a better understanding of how visitors use this Website and to facilitate interest-based advertising associated with your Google Account and other devices you use. The information generated by the Google Analytics cookie about your use of this Website is transmitted to and stored by Google. If you do not want your activity on this Website to be tracked by Google Analytics, you may opt out of this means of data collection.

    • We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services. To do so, these companies may place or recognise a unique cookie on your browser.

    • We may use a variety of technologies that automatically collect certain website usage information whenever you visit or interact with the Services, including browser type, operating system, and the time of the request.

We use information in a variety of ways, including to analyze site traffic, understand customer needs and trends, and to improve our services.

 

WEBSITE LINKS Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites as Cloud Quote is not responsible for the manner of use or misuse of information made available by you at such other websites.

 

3. USE AND MANAGEMENT

HOW WE USE YOUR INFORMATION AND WHY

  1. We may Process Personal Information in connection with any of the following:

    • Our business transactions with you (contracts, inquiries, administrative info, fulfilling purchases).

  2. For our legitimate business interest, including:

    • Personalizing your experience.

    • Facilitating social sharing.

    • Data analysis, audits, fraud monitoring, and improving our Services.

    • Sending newsletters or marketing communications (subject to your preferences).

    • Publishing your company name as a listed customer.

  3. In accordance with any consent you have provided.

  4. As necessary or appropriate for legal reasons (compliance with law, enforcing terms, protecting rights).

 

4. PROCESSING

The processing of your information will align to the Protection of Personal Information Act, 4 of 2013 (“the POPI Act”). Cloud Quote will only process your personal information where it is lawful to do so.

5. CONSEQUENCE OF WITHHOLDING CONSENT OR PERSONAL INFORMATION

Should you refuse to provide Cloud Quote with Personal Information which is required, or refuse to consent to the processing, Cloud Quote will be unable to engage with you, provide products or Services, or enter into any agreement with you.

6. DISCLOSURE

We may disclose your personal information if you have agreed to it, where we have a legal duty to disclose, or to protect our rights. This includes sharing within our group of companies, with third-party service providers, or in the event of a business merger or sale.

7. THIRD PARTIES

Cloud Quote will share your PI with service providers and affiliates only for the purpose of processing in compliance with this Notice. All third parties are subject to written contractual arrangements regarding POPI Act compliance.

8. CROSS BORDER TRANSFER

PI may be transferred outside South Africa (specifically to servers in London, United Kingdom). By using our services, you consent to this transfer. We ensure that the recipient is bound by obligations no less than those imposed by the POPI Act.

9. SECURITY SAFEGUARDS

We take reasonable technical and organisational measures to protect your personal information against unauthorised access and use.

10. RETENTION

We keep your PI only as long as necessary for the purpose it was collected, to maintain our relationship with you, or to comply with legal obligations.

11. MARKETING

We may market to you via post, telephone, or electronic channels. You can revoke your consent to marketing communications at any time.

12. ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request access to the PI we hold about you. Contact our Information Officer at: info@cloudquoteafrica.com.

13. CORRECTION OF YOUR PERSONAL INFORMATION

You are responsible for keeping your PI up to date. You have the right to request that we update, correct, or delete your information.

14. WITHDRAWAL OF CONSENT

You may withdraw consent at any time. We will delete your PI within a reasonable time, though this may end our ability to provide services to you.

15. CHANGES TO THIS NOTICE

We may amend this Notice from time to time. Please check our website periodically for updates.

16. CONTACTING US

Information Officer

  • Tel: 010 035 5202

  • Email: POPI@cloudquoteafrica.com

17. CONTACTING THE INFORMATION REGULATOR

You have the right to complain to the Information Regulator:

  • Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

  • Tel: +27 (0) 10 023 5200

  • Complaints: complaints.IR@justice.gov.za